Cancelations and Refunds

How they work:

There is a 24-hour grace period for refunds. If you cancel before 24 hours, I will keep only 25% of the price for the visit. Same-day cancellations are non-refundable. If cancellations are too consistent, you may not be able to cancel the rest of the month.

Why?

When you schedule multiple things go into effect. You are reserving time that someone else could have wanted to book, causing people to potentially be rejected. You are changing my schedule and plans around as I try to be available for people when they book, especially if it’s with advance notice. I also can’t have people continuously cancel, as that is not viable for me.

Payment and Tips

Payment Types:

The payment I use will be powered through Walkies, called a pay link. This will show you all my available accounts. I accept Venmo, Zelle, and cash. Please use the Walkies link to confirm your payments

How Payment Works:

Payment is expected before the visit. If you are using cash, please have the cash out on the day of the visit. If you forget, I will message you, but I expect it at the next visit. If there are any payment issues, please contact me, and we can figure something out for you. As long as you are open with me, I will be flexible!

Late Fees: Each week, $10 will be added to your initial service price. If I am unpaid with no communication, I will sadly be unable to service you in the future.

Payment Fees:

Distance: If you are out of range, each visit will be $10 extra. These are visits that, on average, take me over 25 minutes to get to you.

Holidays: Holidays will add an extra $10 to your visit. These holidays would be Christmas Eve/Day, New Year’s Eve/Day, Thanksgiving, July 4th, Memorial Day Weekend, and Labor Day Weekend

Tip:

While tips are not expected, they are always appreciated!

Some general notes on tips: if you pay me electronically, you can add it to the cost of your visit, or leave cash. If you leave cash, please send me a message, leave a thank you note, or leave it with written directions so I know it is for me! I would never want to take your money by accident.

If you are paying me in cash, if there is extra, I will assume it is a tip. If you do not want to tip me, please have exact change!

Scheduling and Communication

What I Send Each Visit:

Each visit, I will: tell you I am on my way, that I am there, how I cared for your animal, and send pictures. I will tailor my messages to your visit as well!

First Visit

Please try to make sure that you are available for the first visit in case there are any kind of issues. It is hard to know how a pet will act without their owner present, and I may have general questions that were not clarified in the meet and greet.

Email-Based Communication

Scheduling: For email communication, you have to message me to schedule an appointment. I can not promise I will see an email if it is last-minute.

Updates: I believe for email-based communication, my visit notes will be sent altogether either to your email or phone, meaning you may not receive confirmation that I am on my way there. If you are uncomfortable with this form of communication, please consider downloading walkies or reach out to me if walkies is incompatible with your phone so we can discuss alternatives.

Walkies App-Based Communication

Scheduling: You can either message me in the app or request a visit with me in the scheduling section of Walkies. I can either accept or deny this, so please look out for that. Just because you requested does not always mean I can cover you!

Communication: You can message me in the Walkies app and also ask for automated updates through email or text message. You are also able to change the notifications that you receive in the Walkies app, which may be helpful if it is too much for you. Please keep notifications on in case I need to chat with you. I would leave on time at a minimum when I am on my way, and I started and finished my visit!

Services That are Unlisted

Overnights

I normally do not do overnights; however, you can try and request them and tell me your expectations of the overnight. Since I am not someone who does overnights, I may charge more for this service; your expectations of how long I will stay there will also impact the price.

If I stay, please tell me where the cameras are located in the home for a sense of privacy, and also what I am allowed to use in your home. I would also ask for the bedsheets to be cleaned if I am expected to sleep in a bed!

Medication Administration (Oral)

There is no extra fee for medication administrations. Just request a walk, pet sit, or drop in, and let me know the amount that your pet needs during our meet and greet.

I am only familiar with oral medications. If your animal requires a shot, please teach me during our meet and greet

Unfamiliar Animals and Care

During our meet and greet, I would be open to learning about new kinds of animals and their care. I will assess if I am a good fit for you based on the care that you need. I will always be transparent when I have no experience with what you require.

Do I Have Insurance?

I am currently uninsured; however, as time goes on, I would like to invest in pet insurance to take care of your babies!